Terms & Conditions

Terms of Use Policy for Family Wholesale, LLC

Effective Date: June 25, 2025

Welcome to the Family Wholesale, LLC website ("Site"). By accessing, browsing, or shopping on this Site, you agree to comply with and be bound by the following Terms of Use ("Agreement"). Please read these terms carefully. If you do not agree to these terms, please do not use our Site or services.

1. Introduction

This Agreement is between you ("User," "you," or "your") and Family Wholesale, LLC ("Company," "we," "us," or "our"). These Terms of Use govern your access to and use of our ecommerce website and any related services. By using our Site, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use this Site. By using the Site, you represent and warrant that you meet these requirements.

3. User Accounts

To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Family Wholesale, LLC reserves the right to suspend or terminate accounts at our discretion.

4. Products and Orders

• Product Information: We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee the accuracy, completeness, or reliability of any product information on the Site. We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
• Order Acceptance: All orders placed are subject to acceptance by Family Wholesale, LLC. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraud.
• Pricing and Payment: Prices are subject to change without notice. Payment must be made in full at the time of purchase using the methods provided on the Site. We reserve the right to change accepted payment methods at any time.

5. Shipping, Returns, and Refunds

Please refer to our separate Shipping Policy and Return & Refund Policy for detailed information regarding shipping, returns, and refunds. These policies are incorporated by reference into these Terms of Use.

6. Acceptable Use and Prohibited Activities

You agree not to use the Site for any unlawful or prohibited purpose, including but not limited to:

• Posting or transmitting any unlawful, threatening, defamatory, obscene, or otherwise objectionable content
• Violating any applicable laws or regulations
• Infringing upon the intellectual property rights of others
• Attempting to gain unauthorized access to any portion of the Site or other accounts
• Introducing viruses, malware, or other harmful code
• Engaging in fraudulent activities or scams

7. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Family Wholesale, LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Family Wholesale, LLC and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to your use of or inability to use the Site, even if we have been advised of the possibility of such damages.

9. Disclaimer of Warranties

The Site and all products and services are provided "AS IS" and "AS AVAILABLE" without any warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

10. Indemnification

You agree to indemnify, defend, and hold harmless Family Wholesale, LLC and its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from your use of the Site or violation of these Terms of Use.

11. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Ohio in which Family Wholesale, LLC is registered, without regard to its conflict of law principles.

12. Dispute Resolution

Any disputes arising out of or relating to these Terms of Use or your use of the Site will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or equitable relief in court for matters related to intellectual property rights or unauthorized access.

13. Changes to Terms

Family Wholesale, LLC reserves the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.

14. Contact Information

If you have any questions about these Terms of Use, please contact us at:

Family Wholesale, LLC
E: cs@familywholesaledirect.com
Family Wholesale – 3014 Cromer Ave. NW, Canton, OH 44709
P: 234-360-3000