Welcome to Family Wholesale Direct! We always aim to save you money on great brands!
Shipping & Payment Info
Shipping and Payment Policy
Family Wholesale, LLC
Shipping and Payment Policy
Family Wholesale, LLC
Family Wholesale, LLC
Shipping Policy
Order Processing Times
· Orders are processed within 1–2 business days after payment is received and verified. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
· We offer multiple shipping options to suit your needs:
· Standard Shipping: Delivery within 3–7 business days.
· Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Shipping Costs
· Shipping costs are calculated at checkout based on your selected shipping method and delivery address.
· Occasionally, we may offer free shipping promotions, which will be clearly stated on our website at the time of purchase.
Local Delivery & In-Store Pickup
· In-store pickup options are available for customers within select ZIP codes. Eligibility and details are provided at checkout.
Order Tracking
· Once your order ships, you will receive a confirmation email with a tracking number. You can monitor your shipment’s progress through our website or the carrier’s platform.
International Shipping
· We do not offer international shipping via our website at this time.
Returns & Exchanges
· For information on returns and exchanges, please visit our dedicated Returns & Exchanges page.
Order Processing Times
· Orders are processed within 1–2 business days after payment is received and verified. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
· We offer multiple shipping options to suit your needs:
· Standard Shipping: Delivery within 3–7 business days.
· Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Shipping Costs
· Shipping costs are calculated at checkout based on your selected shipping method and delivery address.
· Occasionally, we may offer free shipping promotions, which will be clearly stated on our website at the time of purchase.
Local Delivery & In-Store Pickup
· In-store pickup options are available for customers within select ZIP codes. Eligibility and details are provided at checkout.
Order Tracking
· Once your order ships, you will receive a confirmation email with a tracking number. You can monitor your shipment’s progress through our website or the carrier’s platform.
International Shipping
· We do not offer international shipping via our website at this time.
Returns & Exchanges
· For information on returns and exchanges, please visit our dedicated Returns & Exchanges page.
Payment Policy
Accepted Payment Methods
· We accept the following payment methods for your convenience:
· Credit Cards (Visa, MasterCard, American Express, Discover)
· Debit Cards
· Bank Transfers (for approved wholesale accounts)
Payment Terms
· Payment is due in full at the time of order placement for all retail customers.
Order Cancellations
· Orders may be canceled prior to shipment by contacting our customer service team. Once an order has shipped, it cannot be canceled and must be processed as a return.
Currency
· All transactions are processed in U.S. Dollars (USD). If you use an international payment method, your provider may apply currency conversion fees.
Security
· All payments are processed through secure, PCI-compliant payment gateways to ensure your information remains safe and confidential.
Questions?
If you have any questions about our shipping or payment policies, please contact our customer support team at cs@familywholesaledirect.com or call 234-360-3000.
Accepted Payment Methods
· We accept the following payment methods for your convenience:
· Credit Cards (Visa, MasterCard, American Express, Discover)
· Debit Cards
· Bank Transfers (for approved wholesale accounts)
Payment Terms
· Payment is due in full at the time of order placement for all retail customers.
Order Cancellations
· Orders may be canceled prior to shipment by contacting our customer service team. Once an order has shipped, it cannot be canceled and must be processed as a return.
Currency
· All transactions are processed in U.S. Dollars (USD). If you use an international payment method, your provider may apply currency conversion fees.
Security
· All payments are processed through secure, PCI-compliant payment gateways to ensure your information remains safe and confidential.
Questions?
If you have any questions about our shipping or payment policies, please contact our customer support team at cs@familywholesaledirect.com or call 234-360-3000.
Powered by Lightspeed
Display prices in:USD
