Privacy Policy

Effective Date: June 25, 2025

Family Wholesale, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our ecommerce website.

1. Information We Collect

We collect various types of information from and about users of our website, including:

• Personal Information: Name, shipping and billing address, email address, phone number, payment information (such as credit card details), and account login credentials.
• Shopping Data: Purchase history, shopping preferences, and product reviews.
• Technical Data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
• Other Sources: Information from third parties, such as analytics or advertising partners.

2. How We Collect Information

We collect information in several ways:

• Directly from you: When you create an account, place an order, subscribe to our newsletter, or contact customer service.
• Automatically: Through cookies, web beacons, and similar technologies as you browse our website.
• From third parties: Such as payment processors, analytics providers, and marketing partners.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders, returns, and refunds.
• Provide customer support and respond to inquiries.
• Improve our website, products, and services.
• Send marketing communications (with your consent).
• Conduct analytics and understand customer behavior.
• Comply with legal obligations.

4. How We Share Your Information

We may share your information with:

• Service Providers: Such as payment processors, shipping companies, IT support, and marketing partners, only as necessary to provide our services.
• Legal Compliance: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality (essential cookies).
• Remember your preferences (functional cookies).
• Analyze site usage (analytical cookies).
• Provide personalized ads (advertising cookies).

You can manage cookie preferences through your browser settings or our cookie consent tool.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications at any time.
• Request a copy of your data or transfer it to another service.
• Restrict or object to certain data processing activities.

To exercise these rights, please contact us using the details below. California and other state residents may have additional rights under local laws.

7. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your data, including:

• Encryption of payment information.
• Secure payment processing.
• Regular security reviews and staff training.
• Access controls to limit who can view your data.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. or other countries with different data protection laws. We take steps to ensure appropriate safeguards are in place for such transfers.

10. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information from children under this age.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us at:

Family Wholesale, LLC
3014 Cromer Ave NW, Canton, OH 44709
E: cs@familywholesaledirect.com
P: 234-360-3000

This Privacy Policy is designed to comply with applicable U.S. federal and state laws, including the California Consumer Privacy Act (CCPA/CPRA), Virginia CDPA, and relevant international regulations such as the GDPR, as applicable.